Even with strict cat furniture packaging protection, a small number of cat trees may get damaged during long-distance transit, which requires clear after-sales solutions for wholesale pet goods buyers.
Distinguish Production Damage vs Transit Damage
You need to classify damage types first after receiving goods: cracks, loose frames and fabric flaws belong to factory production defects; extrusion deformation and broken cartons are transportation damage caused by port loading and unloading. Different damage types correspond to different after-sales processing plans.
Standard After-sales Claim Process
For production defective products, send clear photos and video evidence to our after-sales team within 7 days of goods arrival, we provide free replacement accessories or compensate corresponding value in your next bulk order. For transit damage, we assist you to submit insurance claims with logistics carriers to recover losses.
Preventive Packaging Optimization Methods
We keep upgrading thickened cartons, corner protectors and inner foam buffers for all bulk shipments to lower damage ratio year by year. Extra binding belts are added for oversized tall cat towers to avoid shaking inside containers during transportation.
We have complete after-sales support for all bulk orders. Contact our after-sales team immediately if you receive damaged cat tree goods.